Payment Policy

Digits 7 Casino aims to keep payments simple, transparent and secure for customers in Australia. This Payment Policy explains how deposits, withdrawals and related payment checks are handled when using the casino platform.

By using the cashier, you confirm that the payment information submitted is accurate and that you understand the checks and procedures that may apply. The available methods, currencies, limits and other transaction details are shown in your account cashier and may change from time to time.

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Policy Scope and Application

This policy applies to all payment activity connected with a Digits 7 Casino account, including deposits, withdrawals, refunds, payment verification and transaction disputes. It should be read together with the casino's general terms and any applicable bonus conditions.

Payment services may depend on your location, account status, chosen method and the information displayed in the cashier. Digits 7 Casino may update its payment arrangements where operational, security or compliance considerations require a change. The current information presented during a transaction takes priority for that transaction.

Account Ownership and Payment Details

You must provide complete, accurate and current payment information. Payment methods must be registered in the account holder's own name. Using a card, bank account, e-wallet or other payment instrument belonging to another person is not permitted unless Digits 7 Casino has expressly approved the arrangement in advance.

The name and other relevant details associated with your payment method should correspond with the information held on your casino account. Digits 7 Casino may delay, reject or reverse a transaction where ownership cannot be established or where the information appears inconsistent.

You are responsible for keeping your account credentials and payment details secure. If you believe that an unauthorised transaction has occurred, you should notify the relevant payment provider and Digits 7 Casino promptly.

Making Deposits

Deposits can be made through the payment options displayed in the Digits 7 Casino cashier. Before confirming a payment, review the selected method, currency, transaction amount and any instructions shown on screen.

A deposit is credited only after the transaction has been successfully authorised and received by the casino's payment processing system. A pending or declined payment should not be treated as available funds, even if your bank or payment provider temporarily displays an authorisation.

Deposited funds are intended for gaming activity on the account. Digits 7 Casino may apply reasonable checks before allowing funds to be used or withdrawn, particularly where a transaction is unusual, incomplete or subject to verification.

How Deposits Are Processed

Deposit processing involves the selected payment provider and the systems used by Digits 7 Casino. The time required for a transaction to appear in your balance can vary according to the method, provider checks, technical conditions and account review requirements.

Only the payment options currently visible in the cashier should be used. Do not send funds to an alternative account, address or payment destination based on information obtained outside the casino platform. If a payment instruction is unclear, pause the transaction and seek assistance before proceeding.

Digits 7 Casino may place a deposit on hold while confirming its source, ownership or status. A successful balance update does not remove the casino's right to conduct later checks where appropriate.

Withdrawal Requests

Withdrawal requests must be submitted through the cashier using the options made available for your account. The displayed withdrawal conditions, limits and instructions apply at the time you make the request.

Withdrawals are generally returned through a payment method associated with the account holder, subject to method availability, transaction history and any required review. Digits 7 Casino may ask you to select an alternative method where the original deposit route cannot receive a withdrawal or where the provider's rules require another arrangement.

Before requesting a withdrawal, ensure that your account information is accurate and that any applicable wagering or promotional conditions have been satisfied. A request may be adjusted, declined or held if these conditions have not been met.

Withdrawal Checks and Handling

Every withdrawal may be reviewed for account security, payment ownership, transaction integrity and compliance purposes. The review may include comparing deposits and withdrawals, checking account details and confirming that the requested destination belongs to you.

Processing times are not fixed and depend on the method, the information available, provider procedures and whether additional checks are required. Any status or estimated timing shown in the cashier is an indication for that transaction and may change if a review is necessary.

Digits 7 Casino may cancel a withdrawal request and return the relevant amount to your casino balance when information is incomplete, a payment route is unavailable or the request cannot be completed securely. You may then be asked to submit a new request using an approved option.

Identity and Payment Verification

Digits 7 Casino may request documents or other information before processing a deposit, withdrawal or other payment activity. Verification helps confirm that the account is operated by the registered customer and that payment funds are being used legitimately.

Depending on the circumstances, the following general categories of documents may be requested:

• Proof of identity, such as an acceptable government-issued identification document.
• Proof of address, such as a recent statement or other document showing your name and residential address.
• Proof of payment method ownership, such as evidence linking you to the card, bank account, e-wallet or other method used.

Documents must be clear, valid and consistent with the information on your account. Further information may be requested if the documents do not resolve a question or if a transaction requires enhanced review. Payment activity may remain restricted until the requested verification has been completed.

Currency and Exchange Rates

The currencies supported by Digits 7 Casino and each payment method are shown in the cashier. Your bank or payment provider may process a transaction in a different currency from the one displayed in your casino balance.

Where conversion is required, the exchange rate and resulting amount may be determined by the payment provider, card issuer or financial institution. Digits 7 Casino does not control rates applied by third parties. Check the final amount and currency before confirming a transaction.

Fees and Other Charges

Any payment fees, conversion costs or other charges applied by Digits 7 Casino will be identified in the cashier or during the relevant transaction flow where applicable. The values displayed there should be reviewed before you submit a deposit or withdrawal.

Your bank, card issuer or payment provider may impose separate charges, including currency conversion or intermediary fees. These costs are outside the control of Digits 7 Casino and may reduce the amount received or increase the amount debited from your external account.

Declined and Reversed Payments

A transaction may fail because of insufficient funds, incorrect details, provider restrictions, technical interruptions, security controls or an account review. A failed payment does not create a valid deposit obligation for Digits 7 Casino.

If a previously credited deposit is reversed, cancelled or returned by the payment provider, the corresponding amount may be removed from your casino balance. Any associated winnings or activity may also be reviewed because the original funding was not successfully completed.

Do not repeatedly submit a failed transaction without checking the reason for the failure. Multiple attempts may cause additional authorisations or temporary holds at your bank or payment provider.

Chargebacks and Transaction Disputes

You should contact Digits 7 Casino before initiating a chargeback where a payment appears incorrect, duplicated or unauthorised. Many payment concerns can be investigated more efficiently when the transaction details are provided directly.

A chargeback or payment reversal that is made without a valid basis may result in the account being restricted while the matter is reviewed. Digits 7 Casino may recover the reversed amount, applicable administrative losses and any related balance adjustment where permitted by the relevant terms.

Nothing in this policy limits your ability to raise a genuine payment dispute with your bank or payment provider. You should provide accurate information to all parties and cooperate with reasonable requests for transaction evidence.

Dormant and Inactive Accounts

An account may be treated as inactive when it has not been used for a prolonged period or when payment activity remains incomplete. The consequences of inactivity, including any applicable account treatment, will depend on the casino's general terms and the information shown to you.

Before an inactive account is closed or restricted, Digits 7 Casino may require updated identity, address or payment information. Any outstanding balance may be subject to verification before it is released, returned or otherwise handled in accordance with the applicable terms.

Keep your account details current and review your balance periodically. This helps reduce delays if you later need to request a withdrawal or restore access.

Anti-Money Laundering Controls

Digits 7 Casino maintains payment controls designed to reduce the risk of fraud, money laundering, terrorist financing and other unlawful use of the platform. These controls may include monitoring transactions, reviewing unusual activity, confirming source and ownership information, and restricting activity that presents a security concern.

Customers must not use the casino to move funds between unrelated people, conceal the origin of money or conduct transactions for another person. Digits 7 Casino may delay, refuse or cancel a payment where activity appears inconsistent with normal account use or where additional information is required.

Where appropriate, information may be retained and shared with relevant payment, security or competent authorities in accordance with applicable obligations. These measures are applied to protect customers, the platform and the integrity of payment services.

Payment Assistance

If you have a question about a deposit, withdrawal, verification request, failed payment or cashier instruction, review the transaction status and details in your account first. When requesting help, provide the relevant transaction reference and a clear description of the issue, but do not send passwords or complete payment credentials.

For payment assistance, contact Digits 7 Casino at [email protected]. The support team may request information needed to locate the transaction and may direct you to complete a verification step before discussing account-specific details.

This policy is intended to explain the main payment procedures used by Digits 7 Casino. The terms and options displayed in your cashier, together with the applicable casino terms, govern each transaction.

Last updated: 5 August 2026